Privacy Policy - Greenleaf Hotel

Privacy Policy - Greenleaf Hotel - Long Beach Convention Center

At Greenleaf Hotel - Long Beach Convention Center, we value your trust in choosing us as your accommodation provider. We are committed to protecting the privacy and confidentiality of your personal information. If you have any questions or concerns about our practices regarding your personal information, please contact us at 63greenleafhotel@gmail.com.

When you visit our website (www.lbgreenleafhotel.com) and use our services, you entrust us with your personal information, and we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

This policy applies to information collected through our website and related services.

Table of Contents

  1. What Information Do We Collect?
    • Personal Information You Disclose to Us
    • Information Automatically Collected
    • Information Collected from Other Sources
  2. How Do We Use Your Information?
  3. How Do We Protect Your Information?
  4. Will Your Information Be Shared with Anyone?
  5. Is Your Information Transferred Internationally?
  6. Protecting Your Credit Card Information
  7. Your Privacy Rights
  8. Do California Residents Have Specific Privacy Rights?
  9. Do We Use Cookies and Web Beacons?
  10. How Can You Review, Update, or Delete Your Data?
  11. Changes to Our Privacy Policy
  12. Contacting Us

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide, such as:

  • Name, email address, phone number, and mailing address
  • Reservation details (e.g., check-in and check-out dates, preferences)
  • Payment information (credit card type, number, expiration date, and security code)

This information is required to process your reservation and provide you with confirmation emails.

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

  • IP address, browser type, and device details
  • Usage data (e.g., time spent on pages, interactions)

We use cookies and similar technologies to improve your experience and maintain the security of our website.

Information Collected from Other Sources

We may receive information from marketing partners and public databases, such as general location data or search results.

2. How Do We Use Your Information?

We use the information we collect for the following purposes:

  • To personalize your experience: Tailor our offerings to your preferences.
  • To process reservations: Ensure your booking and stay details are accurate.
  • To improve our website: Track website usage to enhance performance and user experience.
  • To send transactional emails: Provide reservation confirmations and updates.
  • To provide customer support: Respond to your questions and feedback.
  • For legal compliance: Meet regulatory requirements and investigate any misuse or fraud.

3. How Do We Protect Your Information?

We implement appropriate technical and organizational security measures to protect your personal information, such as:

  • SSL/TLS encryption for data transmitted online
  • Secure servers and firewalls
  • Restricted access to personal data by authorized personnel only

4. Will Your Information Be Shared with Anyone?

We only share your information in the following cases:

  • With trusted third-party service providers: To process payments, send emails, or provide customer service.
  • For legal obligations: To comply with subpoenas, court orders, or government regulations.
  • With your consent: When you explicitly authorize the sharing of your data.

5. Is Your Information Transferred Internationally?

We may store and process your information on cloud servers located in various countries. If you access our website from outside the U.S., your data may be transferred to servers within the U.S.

6. Protecting Your Credit Card Information

We use Payment Card Industry (PCI) compliant protocols to safeguard your payment information:

  • SSL/TLS encryption for secure transmission of credit card details
  • Secure storage and limited access to sensitive information
  • Our payment processors follow PCI standards to protect your financial data

7. Your Privacy Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing emails (by clicking the "Unsubscribe" link in our emails)
  • Request a copy of your data or have it deleted by contacting 63greenleafhotel@gmail.com

8. Do California Residents Have Specific Privacy Rights?

Yes. Under California law (California Civil Code Section 1798.83), residents can request information about data we disclose to third parties for marketing purposes. California residents can also request the removal of any public content they have posted.

To submit a request, please email 63greenleafhotel@gmail.com.

9. Do We Use Cookies and Web Beacons?

Yes. We use cookies to:

  • Remember your preferences
  • Track website usage and improve performance
  • Display relevant advertisements

You can control cookie settings in your browser. Please note that disabling cookies may impact your experience.

10. How Can You Review, Update, or Delete Your Data?

To review, update, or delete your data, please contact us at:
Email: 63greenleafhotel@gmail.com
Phone: (562) 436-5219

We will respond to your request within 30 days.

11. Changes to Our Privacy Policy

We may update this Privacy Policy as needed to reflect legal changes or improvements. The "Last Revised" date at the bottom indicates the latest update. Please review this policy periodically for any updates.

12. Contacting Us

If you have any questions about this Privacy Policy, please contact us:

Greenleaf Hotel - Long Beach Convention Center
63 Lime Ave, Long Beach, CA 90802
Email: 63greenleafhotel@gmail.com
Phone: (562) 436-5219
Website:www.lbgreenleafhotel.com

Last Revised: January 13, 2025