Agreement Between Customer and Greenleaf Hotel - Long Beach Convention Center

Welcome to the hospitality business website for Greenleaf Hotel - Long Beach Convention Center ("the Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of lodging-related goods and services, making legitimate reservations, or transacting business with Greenleaf Hotel - Long Beach Convention Center and for no other purposes.

This Website and its pages, content, and infrastructure (the "service") are created and provided by Greenleaf Hotel - Long Beach Convention Center and integrated with SiteMinder's reservation platform to facilitate bookings. This Website is provided for your personal, non-commercial use only, subject to the terms and conditions set out below. The term "you" refers to the customer visiting the Website and/or booking a reservation through us.

These Terms and Conditions may be amended from time to time. By accessing, browsing, and using our Website and/or completing a reservation, you acknowledge and agree to the following terms and conditions. If you do not accept these terms and conditions, please do not use this Website. We reserve the right to change or otherwise modify the Agreement without prior notice, and your continued use of this Website signifies your acceptance of the updated Agreement.

Terms & Conditions

1. Scope of Our Service

Through this hospitality website, Greenleaf Hotel - Long Beach Convention Center provides an online reservations and booking platform using SiteMinder’s Canvas integration. By making a reservation through this Website, you enter into a direct and legally binding contract with Greenleaf Hotel - Long Beach Convention Center. Once your reservation is confirmed, SiteMinder facilitates secure data transmission, but your booking remains a contract between you and Greenleaf Hotel - Long Beach Convention Center.

We strive to ensure that all content on our Website is accurate and up to date. However, the availability, descriptions, and rates of our rooms or services may change, and we reserve the right to correct any errors. We cannot be held responsible for any technical or human errors that may occur.

2. Use of the Website

As a condition of using our Website, you agree that:

  1. You possess the legal authority to create a binding obligation.
  2. You will use this Website in accordance with these Terms and Conditions.
  3. You will only use this Website to make legitimate reservations for yourself or another person for whom you are legally authorized to act.
  4. All information you provide is accurate, current, and complete.
  5. You will safeguard your account details (if applicable) and accept full responsibility for any use of your account.

We retain the right to deny access to this Website and the services we offer at any time and for any reason, including for violation of these Terms.

3. Rates and Best Price Promise

Our rates are competitive and inclusive of taxes unless otherwise stated. Occasionally, promotional rates may be available with specific conditions or restrictions. It is your responsibility to review these conditions prior to booking.

If you find a lower rate online for the same reservation conditions within 24 hours of booking through our Website, contact us at 63greenleafhotel@gmail.com or (562) 436-5219. While we will make every effort to honor the lower rate, this may be subject to verification and approval.

4. Privacy and Data Security

We respect your privacy and safeguard your personal information according to industry standards. Our reservation process through SiteMinder uses encryption protocols (SSL/TLS) to ensure secure transmission of your data. For more information on how your data is used, please review our Privacy Policy.

5. Cancellations and No-Show Policies

By making a reservation with Greenleaf Hotel - Long Beach Convention Center, you agree to our cancellation and no-show policy as stated during the booking process. Some rates may be non-refundable or may have specific terms for cancellations. Please review these terms before confirming your booking.

If you wish to cancel or modify your reservation, please follow the instructions in your confirmation email or contact us at 63greenleafhotel@gmail.com or (562) 436-5219.

6. Credit Card and Payment Security

To secure your reservation, we may require valid credit card details. SiteMinder processes credit card information securely in compliance with Payment Card Industry Data Security Standards (PCI DSS). In some cases, a pre-authorization or charge may be applied at the time of booking, depending on the rate policy.

7. Intellectual Property and Copyright

All content on this Website, including text, images, and design, is owned or licensed by Greenleaf Hotel - Long Beach Convention Center and is protected by copyright laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

8. Liability Disclaimer

We strive to provide a seamless booking experience, but we cannot guarantee uninterrupted access to our Website or the accuracy of all information. In no event shall Greenleaf Hotel - Long Beach Convention Center or its service providers be liable for any direct, indirect, or consequential damages resulting from the use of this Website.

9. Indemnification

You agree to indemnify and hold harmless Greenleaf Hotel - Long Beach Convention Center, its employees, and partners from any claims, liabilities, or expenses arising from your use of this Website or breach of these Terms and Conditions.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of California, and any disputes shall be resolved in the courts located in California.

11. Contact Information

For assistance or inquiries related to reservations or these Terms and Conditions, please contact us at:

Greenleaf Hotel - Long Beach Convention Center
63 Lime Ave, Long Beach, CA 90802
Email: 63greenleafhotel@gmail.com
Phone: (562) 436-5219
Website:www.lbgreenleafhotel.com

Revised and Effective as of January 15, 2025
© 2025 Greenleaf Hotel - Long Beach Convention Center